Your Privacy, Our Priority

1. Introduction

This Privacy Policy ("Policy") is published by ibc003 ("we", "platform", "company") and applies to all users who register, access or use the services provided through the ibc003 website. By registering an account or continuing to use this platform, you agree to the terms of the Privacy Policy stated here.

ibc003 operates under international licensing and recognises the importance of data privacy to every individual. We implement appropriate technical and administrative measures to ensure the security of your personal information at all times.

This Policy applies to information collected through the website, user accounts, communication channels and any interaction between you and the ibc003 team. Please read this policy carefully before providing any personal information to us.

2. Personal Information Collected

ibc003 collects various categories of personal information depending on the type of interaction you have with the platform. This information is categorised as follows:

• Account Registration Information — full name, identity card number (MyKad), email address, mobile phone number and date of birth that you provide when creating an account.
• Identity Verification Information — documents uploaded for account verification purposes (KYC), including a copy of your MyKad or passport, and relevant supporting documents.
• Financial Information — payment method details, deposit and withdrawal records, and transaction information required for secure financial processing.
• Platform Usage Data — betting records, game history, login activity, IP address, device type, web browser used and session timestamps.
• Support Communications — live chat transcripts, email messages and any written communication between you and the ibc003 customer support team.
• Cookie and Tracking Technology Information — session cookies, preference cookies and analytics data collected while you browse the ibc003 website.

3. Purpose of Data Use

ibc003 uses collected personal information solely for legitimate operational purposes directly related to providing services to users. These purposes include:

• Processing account registrations and verifying user identity in accordance with international licensing requirements and anti-money laundering (AML) measures.
• Processing financial transactions including deposits and withdrawals via e-wallet, DuitNow, FPX and other available payment methods.
• Providing 24/7 customer support in Bahasa Melayu and English via live chat and email.
• Monitoring platform activity to detect fraud, account misuse and suspicious activity that violates the ibc003 Terms and Conditions.
• Sending important account-related information such as transaction notifications, policy updates and security announcements.
• Conducting platform usage analysis to improve service quality and the overall user experience.
• Complying with legal obligations, directions from relevant authorities and licensing requirements applicable to ibc003 operations.

4. Sharing Information with Third Parties

ibc003 does not sell or rent your personal information to any party for marketing purposes. However, in certain limited circumstances, your information may be shared with third parties that support the operation of this platform:

• Payment Service Providers — payment processors and e-wallet providers that securely process your financial transactions.
• Game Providers — licensed game studios and providers that require basic session data to deliver games to you.
• Relevant Authorities — regulatory bodies, law enforcement or courts when required to do so by applicable law.
• Technical Services — technical infrastructure providers, cloud services and cybersecurity services bound by strict confidentiality agreements.

All third parties involved are required to comply with data security standards equal to or exceeding those practised by ibc003 itself.

5. Your Rights as a User

As an ibc003 user, you hold certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

• Right of Access — you have the right to request a copy of the personal information we hold about you at any time.
• Right of Rectification — you have the right to request correction of any personal information that is inaccurate or incomplete.
• Right of Erasure — in certain circumstances, you have the right to request that we delete your personal information, subject to relevant legal obligations.
• Right to Object — you have the right to object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Restriction — you have the right to request that we limit the processing of your data in specific situations defined by law.
• Right to Data Portability — you have the right to receive your personal data in a portable format for transfer to another provider.

6. Cookies and Tracking Technology

ibc003 uses cookies and similar tracking technology to improve your experience on this website. Cookies are small data files stored on your device when you visit a website.

The categories of cookies we use are as follows:

• Essential Cookies — required for basic website functions such as login and session security. These cookies cannot be turned off.
• Preference Cookies — store your choices such as display language and interface settings for ease of use.
• Analytics Cookies — help us understand how users interact with the platform for the purpose of continuous improvement.

You can manage cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the ibc003 website.

7. Data Security and Storage

ibc003 implements multiple layers of technical and organisational protection to safeguard your personal data. These measures include end-to-end data encryption, role-based access controls, real-time threat monitoring and two-factor authentication for administrative accounts.

Your personal data is stored on protected servers located in data centres that comply with strict physical and digital security standards. Data retention periods are determined based on operational requirements and applicable legal obligations.

In the event of any data breach that may affect your personal information, ibc003 will take immediate action and notify affected users in accordance with established incident response procedures.

8. Cross-Border Data Transfers

In conducting operations under international licensing, ibc003 may need to transfer your personal information to servers or service providers operating outside Malaysia. Each such transfer is carried out with adequate safeguards, including:

• The use of standard data transfer agreements that comply with internationally recognised data protection requirements.
• Regular assessments of third-party service providers to ensure they maintain the required security standards.
• Implementation of additional technical controls such as data encryption in transit for every cross-border data transfer.

9. Protection of Underage Users

ibc003 services are exclusively for individuals aged 21 and above. We do not intentionally collect or process personal information from individuals under the age of 21.

Age verification is carried out during account registration and through KYC procedures. ibc003 reserves the right to close any account found to belong to a user who does not meet the minimum age requirement.

10. Changes to the Privacy Policy

ibc003 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or platform developments. Each update will include a new amendment date.

For material changes, we will notify users via in-account notifications or email communications before the changes take effect. Your continued use of the platform after the effective date of such changes constitutes your acceptance of the amended Privacy Policy.

We encourage you to review this page periodically to stay informed about how ibc003 protects your personal information.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by ibc003, you may contact us through the following channels:

• Live Chat — direct support available 24 hours a day, 7 days a week on the ibc003 website, in Malay and English.
• Email — [email protected] for written enquiries that require a more detailed response.

Our data privacy team will endeavour to respond to every enquiry within a reasonable timeframe. For requests related to data subject rights, please clearly state the type of request along with the relevant account information.